Using Technology to Improve Staff Efficiency

Technology has revolutionized how property staff collaborate and communicate with residents, but many communities have been slow to adapt and may have trouble navigating the current staffing shortages. Healthcare and Senior Living in particular are two fields that are typically 5–10 years behind other industries when it comes to adopting the latest technologies. Closing this gap can have a substantially positive impact on staff efficiency, helping your community grow.

Technology is more than the latest trends, cool gadgets, and smart home appliances. It can also provide valuable insights, practical strategies, and be used to correct systematic issues that are a source of frustration for staff members and residents alike. Reducing staff turnover and ensuring your community workforce has the support and tools they need to operate effectively is an essential part of making your community a sustainable, welcoming place for your residents.

The Right Tools for the Job

The number one aspect to consider is whether this new technology will actually lighten the load of your onsite staff. With most communities struggling to retain top talent, technology implementation can have a major impact. While a small learning curve is natural and expected, your new tech should alleviate issues, not create them. There are a variety of ways to use the latest technology to improve staff efficiency while making your community an active, desirable place to live, including:

• Live chat and email support: By providing residents with a simple way to contact staff without calling or going to the office in person, your staff gains the ability to prioritize resident requests without disrupting their workflow.
• Community mobile app: A customized community mobile app puts everything residents need right in the palm of their hands. Residents have access to community announcements, calendars, and resident directories—reducing calls and requests to the office while giving staff more time to complete other tasks.
• Customized digital screen: Many communities have televisions in their common areas, often tuned to a news station or standard programming. Take advantage of these screens for important updates and event schedules or share pictures from residents around the community.

Community Building Partnerships

In addition to implementing software and other technologies to improve workflow, the right partnership can make all the difference. Work with a managed service provider that you can trust to guide your organization with a customized, comprehensive package that includes top-tier tech support, community automation, and seamless resident onboarding, allowing staff to be more present within their community and creating a better resident experience.

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