Dual Path announced this week that Philip Roush has joined as Vice President of Sales and Business Development. Philip brings over 20 years of experience in the multifamily and senior living industries, along with an in-depth understanding of the impact of community-wide technology. Before joining Dual Path, Philip held key positions across various organizations within the Property Technology sector.
“With the addition of Philip, we are well prepared for the next step in our growth as a company,” said Eric Markow, founder and CEO of Dual Path. “Along with his extensive experience leading sales teams, Philip believes in putting the customer experience above all else, which is our primary goal as a technology provider.”
In addition to offering full-service technology solutions that span the entire property lifecycle, Dual Path’s key differentiator in the Property Technology space is its unparalleled, best-in-class service. Referred to as Compassionate SupportTM, the company’s customer service department takes a unique approach to technical support. Rather than prioritizing quick call resolution, Dual Path support representatives focus on genuine engagement, adjusting support based on residents’ needs, physical limitations, and technical proficiency to empower and educate. Every Dual Path support representative undergoes an empathy training program before taking their first call to ensure excellent service across all demographics.
“I immediately noticed the incredible reviews and reputation that Dual Path has, which is very rare in our industry,” said Philip. “It’s refreshing to work with a group that believes in the customer experience and makes it actionable. I am thrilled to join such an incredible team who shares my passion for putting the customer and resident experience at the forefront of everything we do.”
Dual Path has emerged as a rapidly growing standout in the PropTech industry, positioned to reshape the landscape of resident technology and MSP solutions in 2024 and beyond. Philip is the latest addition to a dedicated group of 50+ employees nationwide, furthering the company’s mission to positively impact its customers’ lives and businesses through technology.
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