Managing a multi-tenant portfolio can be a huge undertaking. There are countless areas that need attention, from maintenance and leasing to staff and security. Businesses rely heavily on technology to run smoothly, so a key decision portfolio management must make is whether to handle their IT in-house or opt for a managed services provider (MSP).
While staff are focused on creating positive resident experiences, they may lack the expertise or resources to manage an IT infrastructure effectively. In many businesses, it makes sense to outsource these duties rather than hiring a full-time in-house team. For others, bringing in external resources can supplement their operations and provide specialized expertise as needed. In both instances, there are several benefits to using a managed services provider.
Industry Expertise
MSPs who specialize in property technology services bring a wealth of knowledge and experience to the table. They offer a wide range of services from network management and security to the latest IoT applications. This expertise is particularly valuable to help property managers stay competitive and up to date with the latest industry trends. In an ever-advancing technology landscape, it’s necessary to have a team of experts who can mitigate risks and keep your operations running smoothly.
One Partner, Not Several Vendors
Partnering with an MSP means you'll have one primary point of contact for all your business’s technology needs. Instead of juggling multiple vendors, an MSP can provide an all-in-one solution. This simplifies the process, saves time, and reduces the chance of errors or miscommunications. With so many technologies interconnected within your properties, an MSP is best equipped to locate and fix any problems—often before you even notice them.
Scalability & Continuity
As your property grows, so will your needs. An MSP can easily scale its level of service to accommodate you. They can also fill the gaps without disrupting your operations if you have issues with in-house staff turnover or shortages. This ensures continuity and reduces the costs of training new employees.
Cost-Effective
MSPs don't just offer more expertise and better integration—they're also more cost-effective. By outsourcing, you can avoid the expense of hiring a full IT staff. MSPs can also often negotiate bulk pricing on supplies and services that would be difficult or impossible to obtain on your own. On top of that, having expert support to monitor your network can help prevent costly IT outages that disrupt your business operations.
24/7 Support
Portfolio management is a 24/7 job, and issues can arise at any time. With an MSP, you'll have around-the-clock support to ensure that any technical problems are handled quickly and efficiently. This means you won't have to handle late night phone calls or address urgent issues on your own.
Partnering with an MSP can be a smart choice for property managers. Dual Path has specialized knowledge in the PropTech industry, offering a wide range of services, expertise, and cost-effective solutions. We are your IT department, and we help you focus on what matters most: providing a safe, secure, and inviting environment for your residents.
If you're looking to simplify your property management needs and improve your overall operations, get in touch with the team at Dual Path. We can answer any question, no matter how big or small.